As we navigate this uncertain time, we want to provide assurances that we’re doing everything we can to protect our staff and customers, whilst remaining operational.
We’re following all government guidelines and have put new measures in place to keep warehouse staff safe, including updated hygiene processes, new shift structures to limit the amount of people working together and have adopted social distancing best practices.
We have also introduced a new contactless delivery service for both our 1-person and 2-person delivery services.
We have created a remote working office and our customer service team are still available to assist all new and existing customers. You can still chat with us on the phone and live chat and email are still fully operational.
We continue to monitor the situation on a day-to-day basis with the health and safety of our staff and customers being paramount to everything we do. Please be assured we’ll keep this page updated with the latest information.
Thank you – REM-Fit
COVID-19 FAQ's
Can I still order?
Yes, you can still order and we will deliver your mattress with our new contactless delivery service.
Are you taking precautions in your warehouse to prevent the spread of COVID-19?
We’re following all government guidelines and have put new measures in place to keep warehouse staff safe, including updated hygiene processes, new shift structures to minimise the number of people working together.
We have also introduced a new contactless delivery service for both our 1-person and 2-person delivery services.
Can you still remove my old mattress?
Yes, please select this service when placing your order in the checkout page.
I'm self-isolating, can I still receive delivery?
Yes, please make us aware prior to delivery and we will adopt our most stringent no-contact delivery service.
Should you want to delay your delivery this is fine, simply email or call us with your order number and we'll reschedule accordingly.
Can I still return my mattress under the 100-night trial scheme?
Yes, we provide a risk-free sleep trial on all our mattresses. This allows you to sleep on a REM-Fit for 100-nights in the comfort of your own home and really put it to the test!
There are no catches. If the mattress, for whatever reason doesn’t live up to your expectations, you can send it back for a full refund.
There are no collection charges either!
If the mattress isn't 100% right for you simply email us at sales@rem-fit.co.uk or call 0800 014 9366 and we'll arrange the collection for you.
Is your customer service still operating?
Yes, please contact our customer service team on 0800 014 9366 or use our live chat or email us at sales@rem-fit.co.uk