100-Night Sleep Trial
Experience our 100-night trial period in your home, in association with the British Heart Foundation, providing free returns on all purchases, and a 100% full refund (no strings attached, entirely risk-free).
Risk Free
We provide a risk-free sleep trial on all our mattresses. This allows you to sleep on a MAX for 100-nights in the comfort of your own home and really put it to the test!.
What's the catch?
There are no catches. if the mattress, for whatever reason doesn't live up to your expectations, you can send it back for a full refund. There are no collection charges either!
Bedding-In
We request that you give your new MAX mattress 30 nights to bed-in before you raise a return. This will give your body the right amounts of time to fully adjust to the new sleeping surface.
How?
How do I raise a return request? Simply use our chat bot on this page and you will be able to raise a return or exchange request. Alternatively you can email us at sales@maxmattress.co.uk with your order number and request.
We never waste a returned mattress
We donate our mattresses to the British Heart Foundation. In order for them to sell the mattress on through their network of UK based stores the mattress needs to be in a clean and usable condition.
100% of proceeds go towards the British Heart Foundation charity.
Frequently Asked Questions
When does the trial start?
Your 100-night trial starts the day your mattress is delivered and received by you.
Do I need mattress protector?
It's not something we stipulate but we do require you to keep the mattress in a good condition.
Why does the mattress need to be in good condition if returning it?
As part of our social and environmental awareness, returned mattresses are either donated to charity and sold on through our partners at the British Heart Foundation or sold on as ‘rejuvenated’ mattresses via various channels and therefore must be clean. Rejuvenated mattresses are steam cleaned, maintained and if required fitted with a brand-new Max mattress cover. Rejuvenated mattresses are never sold on as ‘new’ on our website.
Will I need the box and plastic packaging if returning the mattress?
No, we want you to get the full experience when trialling the mattress so please discard of all packaging once delivery is received.
Do I still qualify for the 100-night trial if I decide to finance my order with you?
Yes, of course. If you decide to return the mattress we will refund all instalments you have paid to date and cancel the agreement for you.
Can I really trial a mattress for 100-nights?
There are no catches. If the mattress, for whatever reason doesn’t live up to your expectations, you can send it back for a full refund. There are no collection charges either!
Do I need to use a mattress protector?
It's not something we stipulate but we do require you to keep the mattress in a good condition so that we can donate to The British Heart Foundation - so it's a good idea to use a mattress protector
I have an instalment plan but want to return part of my order?
We will refund you in full for the items that you have returned. This will be reflected on your monthly instalments plan and be divided off your monthly payments, reducing the amount you pay each month.
Max Mattress
A Superior Mattress Solution For Back Support