Got a question? We have the answer

Yes, you can still order and we will deliver your mattress with our contactless delivery service.

We’re following all government guidelines and have put new measures in place to keep warehouse staff safe, including updated hygiene processes, new shift structures to minimise the number of people working together. We have also introduced a new contactless delivery service for both our 1-person and 2-person delivery services.

Yes, please select this service when placing your order in the checkout page.

Yes, please make us aware prior to delivery and we will adopt our most stringent no-contact delivery service. Should you want to delay your delivery this is fine, simply email or call us with your order number and we'll reschedule accordingly.

Yes, we provide a risk-free sleep trial on all our mattresses. This allows you to sleep on a REM-Fit for 100-nights in the comfort of your own home and really put it to the test! There are no catches. If the mattress, for whatever reason doesn’t live up to your expectations, you can send it back for a full refund. There are no collection charges either! If the mattress isn't 100% right for you simply email us at sales@rem-fit.co.uk or call 0800 014 9366 and we'll arrange the collection for you. Full T&C's available here

Simply email us within 14 days of receiving delivery at sales@rem-fit.co.uk or call 0800 014 9366. Please note, items must be in their original packaging and in a new condition. We will arrange collection but the cost will be covered by you and reflected in your refund.

As part of our social and environmental awareness, returned mattresses are either donated to charity and sold on through our partners at the British Heart Foundation or sold on as ‘rejuvenated’ mattresses via various channels and therefore must be clean. *Rejuvenated mattresses are steam cleaned, maintained and if required fitted with a brand-new REM-Fit mattress cover. Rejuvenated mattresses are NEVER sold on as ‘new’ on our website.

No, we want you to get the full experience when trialling the mattress so please discard of all packaging once delivery is received.

Yes, of course. If you decide to return the mattress we will refund all instalments you have paid to date and cancel the agreement for you.

Yes, you can exchange your first mattress for a different model. Please begin the process with our clever chat bot in our 100-night trial page. This page can be loacted above the header of the website or in the footer of the website.

In order to receive a full refund when returning your mattress under the 100-night trial scheme, please follow the below instructions.

Free gifts must be unused.
Free gifts must be in their original packaging.
Free gifts must be returned - REM-Fit will provide a free collection.

If you have used your free gifts please contact us and we will provide you with a selection of options to consider.

Depending on your postcode delivery can take between 1-10 working days. The vast majority of areas are available on a next day lead time. Once you enter your postcode into the checkout page you will be provided a list of delivery services available to your area.

For your convenience we vacuum press and roll our mattresses so that we can deliver them in a convenient and manageable way. This doesn't harm the mattress and ensures the product is well protected during transit.

Yes, please select our premium two man delivery service when ordering making sure you check the extra option to collect your old mattress.

Yes, please select our premium 2-person delivery service when ordering. Our free delivery service is to the front door of your building. So, if you need an extra helping hand simply select our 2-person service.

This depends on the delivery service that you choose. Our free '1-person team' delivery service is between 8am - 6pm. You can select a guaranteed AM slot for an extra £10 - this will ensure delivery is between 8am-12pm. Alternatively, you can select our premium '2-person team' delivery service which will include delivery to room of choice, narrowed down time window and a 30 minute pre-arrival phone call.

We believe in the superior quality of our mattresses, which is why we provide a 15 year guarantee as standard on all mattress models. For full details on our guarantee please head over to our T&C page

If your mattress is covered by the guarantee and you would like to replace it, please contact our Customer Service by email at sales@rem-fit.co.uk or by phone on 0800 014 9366 (Monday to Friday 9am to 5pm).

Once you order has been placed please contact customer service on 0800 014 9366 or email sales@rem-fit.co.uk for all changes relating to mattress size change, delivery address change, contact detail change, cancellation, delivery dates.

Please contact customer services on 0800 014 9366 or sales@rem-fit.co.uk and we will be happy to help you.

We will provide you tracking information as soon as we dispatch your items for delivery so that you'll know when to expect them.

To ensure maximum comfort, we recommend that the mattress is removed from its box and unrolled within 4 months of receiving it.

You can sleep on it immediately but it's best to let it rise and reach maximum height which can take 2-3 hours depending on room temperature.

To become a member of our refer a friend programme you must first make a purchase on our website and then sign up to our referral program with Referral Candy

The referral discount code is only to be shared with friends & family.
Our refer a friend programme is not an affiliate programme and sharing the refer a friend discount code on 3rd party websites is not permitted. Sharing the discount code across social media other than through one’s own profile page is also not permitted. Should we have reason to suspect that the refer a friend programme has been abused and not treated within the spirit of the programme we reserve the right to cancel and refuse rewards and repayments.